Frequently Asked Questions

The minimum age to register and play on exbjili is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. All players must confirm their age during registration, and identity verification is required before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended.

To verify your exbjili account, log in and navigate to the Account Verification section in your profile settings. You will need to upload a clear photo of a valid Philippine government-issued ID — accepted documents include a passport, driver's license, SSS ID, UMID, or PhilSys national ID. You may also be asked to submit a selfie holding your ID. The verification process typically takes 24 to 48 hours. Verified accounts enjoy higher withdrawal limits and faster processing times.

No. Each player is allowed only one exbjili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the exbjili Login page rather than creating a new account.

Go to the exbjili Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. For further assistance, contact our support team at [email protected].

exbjili supports a wide range of payment methods popular among Filipino players. For deposits and withdrawals, you can use GCash, Maya (PayMaya), BPI, BDO, Metrobank, and other major Philippine banks via online banking transfer. All transactions are processed in Philippine Peso (₱). We are continuously adding new payment options to make banking as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit on exbjili is ₱100 for most payment methods, including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transaction limits. There is no maximum deposit limit for verified accounts, though responsible gaming deposit limits you set yourself will apply. Deposits are credited to your exbjili account instantly in most cases.

Withdrawal processing times on exbjili depend on the method chosen. GCash and Maya withdrawals are typically processed within 1 to 3 hours after approval. Bank transfers to BPI, BDO, and Metrobank usually take 1 to 3 business days. All withdrawals require a verified account. The minimum withdrawal amount is ₱200. If your withdrawal has been pending for more than 24 hours, please contact our support team.

exbjili does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, Maya, BPI, etc.) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. Any applicable fees from third-party providers are outside of exbjili's control.

exbjili offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page after you log in. All bonuses come with wagering requirements that must be met before winnings can be withdrawn. Make sure to read the full bonus terms and conditions to understand the playthrough requirements, eligible games, and expiry dates.

Most bonuses on exbjili are automatically credited to your account when the qualifying conditions are met — for example, making a qualifying deposit. Some promotions require you to enter a promo code during the deposit process. You can view all available bonuses and their claim instructions in the Promotions section of your exbjili account after logging in. If a bonus has not been credited within 30 minutes of qualifying, contact our support team.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus funds convert to withdrawable cash. Wagering requirements vary by promotion on exbjili, so always check the specific terms of each bonus offer.

exbjili offers a wide variety of games for Filipino players. Our game library includes online slots, live dealer casino games, sports betting (covering NBA, PBA, UFC, boxing, and more), bingo, sabong, treasure hunt games, and cricket betting. Whether you prefer spinning the reels on a slot machine or watching live odds on a PBA game, exbjili has something for every type of player.

Yes. All games on exbjili use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. Our slot games and table games are regularly audited for fairness. Live dealer games are streamed in real time from professional studios, providing full transparency. exbjili is committed to maintaining a fair gaming environment for all players in the Philippines.

Absolutely. exbjili is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The exbjili mobile experience is smooth and responsive, whether you're playing slots during your commute in Manila or betting on a PBA game from Cebu or Davao. Simply visit exbjili.org on your phone's browser and log in to your account.

exbjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your exbjili account without your permission, change your password immediately via the exbjili Login page and contact our support team at [email protected]. We recommend enabling two-factor authentication (2FA) on your account for an extra layer of security. Never share your login credentials with anyone, and always log out after each session, especially on shared devices.

Log in to your exbjili account and go to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. Lowering a limit is instant; increasing a limit requires a 7-day cooling-off period to ensure you have time to reconsider. These tools are free and available to all exbjili players.

If you feel you need a break from gaming, exbjili offers self-exclusion options of 6 months, 1 year, or permanent exclusion. To activate self-exclusion, go to the Responsible Gaming section in your account settings or contact our support team directly at [email protected]. During self-exclusion, your account will be suspended and you will not receive any marketing communications. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR provides responsible gaming resources for Filipino players. The National Center for Mental Health (NCMH) Crisis Hotline offers free 24/7 mental health support. Gamblers Anonymous Philippines holds regular peer support meetings in Manila, Cebu, Davao, and other cities. You can also reach exbjili's responsible gaming team anytime at [email protected]. Remember: gambling should always be fun, not a source of stress. 21+